Specifications include, but are not limited to: To provide our internal and external customers with efficient and secure access to payment information and services through a centralized Electronic Payment Portal on a 24x7 basis. To implement a user-friendly, centralized Electronic Payment Portal to accommodate Payment policies/procedures that could differ across City departments. To expand standard payment options across the City to control risks and build payment processing efficiencies. To drive efficiencies in payment collection, payment processing and payment reconciliation efforts. To simplify refund/dispute processing. ; New Product/Solution should have seamless integration with Accela (Permitting system), NorthStar (Utility System), iNovah (Cashiering System), New World (Public Safety ERP), PeopleSoft (Financial System), PerfectMind (Community Services), Citizenserve (Tax and Business Licensing), and Polaris (Library). Provide custom API’s or batch process to support non-integrated systems. Fully self-serve paperless program. Provide ability to make payments via Web, Mobile, IVR, Kiosks, and POS systems .