Specifications include, but are not limited to: Proposers will include in their proposal evaluation criteria and methodology for each of the areas identified below. Proposers are not limited to these areas or descriptions, but must, at minimum provide evaluations for each of these areas as described. Proposers should identify any areas where these minimum requirements are exceeded. 4.1 Food Quality: Evaluation of food quality, taste, menu offerings for each retail outlet in PHX Kitchens, buffets and during plated banquet services. 4.2 Food Presentation: Evaluation of food presentation including appearances, consistency of presentation, quantity and service temperature. 4.3 Service Timing: Evaluation of line speed at retail outlets in PHX Kitchens and speed of service and timing during buffets and plated banquet services. 4.4 Adherence to Approved Operating Procedures: Evaluation and comparison of written procedures offered by Provider and actual procedures implemented by Provider’s staff. 4.5 Food Safety Practices and HACCP (Hazard Analysis Critical Control Points) Adherence: Evaluated at each PHX Kitchen outlet, each PHX Counter location, Downtown PHX Café and Lounge and in the West, North and South kitchens. 4.6 Sanitation Practices: Evaluation of sanitation practices at all PHX Kitchen locations all PHX Counter locations, Downtown PHX Café and Lounge and in North, West and South kitchens, including shipping and receiving areas, trash and composting area, staff training and staff adherence to sanitation procedures. 4.7 Employee Training: Evaluation of the effectiveness of staff training materials, including on-boarding and new employee training, guest services training, food handling and safety training and other areas identified by Proposer. 4.8 Sales and Marketing Effectiveness: Evaluation of Providers sales efforts including web site functionality, timeliness of response and other areas identified by Proposer. 4.9 Financial Performance: Evaluation and comparison of financial performance when compared to similar operations in the United States.