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Contact Center Solution


Location
Arizona
Publication Date
05/03/2019 11:25 AM EDT
Closing Date
05/16/2019 05:00 PM EDT
Issuing Organization
Arizona State University
Solicitation Number
Description

Specifications include, but are not limited to: A cloud hosted omnichannel Contact Center Solution (CCS) to provide better insights and data for the university to use to improve services, processes and get an “in the moment” view of sentiment across the university community. ASU expects a solution that has the opportunity to collect detailed data at every possible point of contact between our ASU community and the ASU Contact Center, be that by phone call, chat, social media interactions and communication platforms yet to come. ASU imagines the power of leveraging this data for its students and customers, and the ability to have a complete word for word record of an interaction to then analyze. The power of this can be as simple as an executive dashboard that shows the live sentiment broken down by key university service areas to being able to provide deeper insights into friction points between our students and the services they count on for success in their life long journey of learning.

Source
http://www.asu.edu/purchasing/bids/ (opens in a new window)

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