Specifications include, but are not limited to: • Provide a solution that will enhance or replace the existing system utilizing a Software as a Service (SaaS) platform that incorporates existing workflows and best practices • Provide intake and resolution of service and information requests from residents and customers across multiple channels (e.g., website, mobile app, phone call, text, and chat), including self-service capabilities • Provide a single sign-on (SSO) identity for each new customer and consolidate multiple customer accounts into one unified account for each existing customer • Integration with existing systems such as GIS, Oracle Customer Care and Billing (CC&B) system, payment systems, call center technologies, and in-house legacy applications among others