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Call Center Services


Location
Arizona
Publication Date
02/19/2020 09:24 AM EST
Closing Date
03/13/2020 05:00 PM EDT
Issuing Organization
Pima Community College (PCC)
Solicitation Number
Description

Specifications include, but are not limited to: The College desires to partner with a company to provide telephone, chat and e-mail support services to handle calls for Student Support Services (Financial Aid, Accounts Receivable Services, Admissions, Registration, Advising, Referral Services, and general College information). Proposals should address these areas. While the above named services are separate functional areas within the College, transparent Student Support Services call support is required for anyone requesting assistance. Services are required to support students, faculty and staff. PCC is looking for a tiered business model that will include clear escalation policies, knowledge management, service level agreements, data analytics, metrics and extended hours of support. Services providers should expect specific services to be selected on an if needed, as needed basis; and volume of call support cannot be guaranteed.

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