3.1 Provide an operating plan identifying how it will design and implement comprehensive parking management services and a detailed description of its approach to sharing revenue and/or management fees and generally describe budget, cost centers, and considerations. 3.2 Operate and maintain parking ingress and egress, parking lot security, maintenance and equipment, signage, account management and setup, account management and oversight of parking keycards, billing and collection of daily and monthly parking fees, ticket issuance, adjudication of parking appeals, addressing customer complaints, and monthly reporting to the City. 3.3 Provide sufficient staffing for all high traffic shifts to perform the required services. 3.4 Participate in various coordination meetings and collaborate with City staff and stakeholders to develop and maintain best practices. 3.5 Provide and maintain thorough training for enforcement personnel and parking facilities operators. 3.6 Ensure all parking and security personnel are dressed in appropriate uniforms or attire that clearly identifies them as the parking company’s employees. 3.7 Provide a high level of customer service by employing friendly, helpful, customer-oriented personnel. 3.8 Have a formal training program in the proper procedures and policies regarding ticketing, parking facilities, and customer service. 3.9 Take adequate steps to ensure the safety and security of all personnel and property. 3.10 Employ all responsible safety precautions and devices necessary to safely enforce the parking ordinance and fulfill the terms of this contract and is solely responsible for the safety of its employees. 3.11 Change its procedures as necessary to conform to any current amended City ordinances, parking regulations, guidance or directives, including temporary traffic plans provided by the Glendale Police Department, at no change in price or modification of any revenue sharing agreement with the city unless mutually agreed upon in writing. 3.12 Acknowledge they will empty the parking lot and not manage the facility or receive parking revenue for the lot during 9-12 NFL events per year PLUS any large stadium events with more than 40,000 attendees. 3.13 Maintain the Black Lot in compliance with the terms of the Parking Settlement Agreement attached as Exhibit B and incorporated herein by reference.
