Specifications include, but are not limited to: 2.1.1 Contractor shall provide comprehensive magazine subscription fulfillment services to achieve economical and practical results in the operating environment of a state government publishing organization. 2.1.2 Essential services to be provided include, but are not limited to, managing the subscriber database that includes: entering new subscriber records and all subscriber transactions, sending renewal notices, billing new and renewing subscribers, balancing and depositing subscription payments, setting up a system to accept credit card payments, supplying a tollfree number service for subscription inquiries, advising AGFD on methods of promoting the magazine to new subscribers, conducting those new subscriber promotions, and analyzing and reporting on basic subscriber data and promotional efforts. 2.1.3 Account Services - Daily Contractor shall provide the following services on a daily basis: 2.1.3.1 Staff inbound 800 telephone number, seven (7) days per week at customerconvenient hours, e.g. 8 a.m. – midnight, M-F and 8 a.m. – 7 p.m. Saturday and Sunday. 2.1.3.2 Maintain subscriber mailing lists. 2.1.3.3 Record, balance and deposit subscription payments and process credit card payments.