The One-Stop Operator will provide at least one full-time staff person to accomplish the scope of work outlined in this Request for Proposal. 1. OVERSEE VARIOUS ONE-STOP SYSTEM SERVICE DELIVERY LOCATIONS • Oversee the One-Stop Career Center service locations throughout the county. There are three levels of One-Stop Career Centers; Comprehensive, Affiliates, and Electronic Access Points. At a minimum, the One-Stop Operator will visit each of the service locations once a quarter and meet with staff of each service location virtually all other months of the year or as determined by the NEAZ LWDB. • Current service locations include two Comprehensive and two Affiliate Sites; however, additional locations may be added or removed as service delivery is established at the discretion of the NEAZ LWDB. 2. PROVIDE ONSITE PARTNER LEADERSHIP • Direct the workflow and delivery of services within the Job Centers in accordance with workforce system policies. • Conduct workflow analysis in the development of a needs assessment that identifies gaps and or challenges in service delivery. The analysis shall include the review of the current welcome process and customer flow process map and accompanying policies and procedures • Submit recommendations of such assessments to the NEAZ LWDB and other system partners when applicable. • Analyze whether one-stop center staff possesses the appropriate training, tools, and equipment needed to carry out job functions, including: • Creating a needs assessment that identifies existing gaps among staff and partner agency staff to ensure their success in supporting one-stop deliveries, and providing recommendations at quarterly meetings regarding specific training needs and professional development. • Reporting recommendations and results of staff training to the NEAZ LWDB and other system partners when applicable. • In coordination with the NEAZ LWDB, assure partners understand their roles in workforce system initiatives impacting customers, such as career pathways, sector strategies, etc.
