The Contractor will be responsible for the administration of the City’s health care and dependent care flexible spending accounts. The Contractor will act as third-party administrator and shall be responsible for the following: 1. Setting up participants’ accounts, issuing debit cards and providing participants with self-service access to accounts. 2. Full service handling of all claims inquiries, including but not limited to account balances, account activity, allowable charges, claims approvals and denials, management and communication of incur/submission deadlines. 3. Strict adherence to all plan and governmentally subscribed deadlines and eligibility rules. 4. Notification and education of participants of prescribed rules and laws in the event of claim denial; Contractor shall not give participants “false hope” by referring them to the City’s HR Department, as the City strictly adheres to plan and federally prescribed rules and regulations.