Specifications include, but are not limited to: Organizational assessment, including interpretation and analysis of assessments of units reporting to the COO. Initial assessments will be of the Department of Human Resources, University Information Technology Services (UITS). Subsequent assessments may include other administrative units that will be determined o. Focus of assessments will be based on service attributes such as (but not exclusionary) of: understanding customer's business needs quality of service timely delivery of service communication of services (standards, changes, deliverables); accessibility of provider; level of courtesy; overall customer satisfaction via online surveys and possibly interviews or focus groups.
