Provide Onsite Partner Leadership The One Stop Operator shall: 1. Convene monthly meetings with ARIZONA@WORK Job Center partners to foster partnerships to improve customer service flow and promote a seamless service delivery system. 2. Conduct quarterly analysis in the development of a needs assessment that identifies gaps and or challenges in service delivery. 3. Coordinate services across ARIZONA@WORK Job Center partners implementing continuous improvement efforts. 4. Monitor all system partner Memorandums of Understanding (MOUs) to ensure maximum availability of services to customers. 5. In coordination with partner senior leadership, assure ARIZONA@WORK Job Center staff receives sufficient training by identifying training needs, scheduling trainings with facilitators, and tracking partner staff participation. Reporting The One Stop Operator shall: 1. Gather data as required by the local board and disseminate as necessary. 2. Present quarterly verbal and/or written reports to Santa Cruz County Workforce Development Board including overall customers who visited ARIZONA@WORK Job Center with total number of clients served, workshops/classes offered, employer events, referral for services, customers obtaining employment with retention rate for 6 months, and average wage. 3. Act as a point of contact to facilitate communication among partner agencies to provide updates on operations and address potential issues. Act as Equal Opportunity Officer The One Stop Operator shall: 1. Ensure equal opportunity to all individuals. No individuals shall be excluded from participation in, denied the benefit of, or subject to discrimination under, any WIOAfunded program or activity because of race, color, religion, sex, religion, sex, national origin, age, disability, English proficiency, sexual orientation, political affiliation, or belief. 2. Demonstrate full compliance with the Americans with Disabilities Act Amendments Act of 2008 (ADAAA) and all other equal opportunity laws. This involves the OSO ensuring its staff receive accessibility training and may involve developing accessibilityplans. 3. Comply and adhere to all Federal and Arizona State regulatory guidance and practices in regards to equal opportunity and ADA compliance.
