Specifications include, but are not limited to: Division of Behavioral and Mental Health Services is requesting a vendor to provide the following services for 25 Kycoera TASKalpha 6053ci (M6053ci) multifunction printers: • Full Service Agreement will provide on-site service calls, travel and parts, labor and supplies needed to maintain all equipment in proper working conditions within the manufacturers operating guide. Provide preventive maintenance and repairs on a monthly basis • Technician will call the point of contact within 60 minutes after service call is placed and will provide an ETA. Provide emergency repairs on an on-call basis • Service Capabilities: only technicians that are manufacturer certified on the specific machines will service the machines with parts and labor for maintenance and repairs • Provide equipment and supplies upon request this includes “toner concierge” when requested will deliver and install the consumables such as toner, drum and fuser for any device under this offering
