Specifications include, but are not limited to: The Contractor shall provide all services necessary to bill for emergency medical services provided by the City. The Contractor shall be able to prepare invoices according to the rates established by the City, guidelines and procedures established by the Contractor and the City, and all applicable laws and regulations including those for Medicare and Medicaid Services (CMS). All invoices shall be billed in compliance with the Fair Debt Collection Practices Act. 3.02.01 The Contractor will provide all software associated with the billing process. 3.02.02 Provide software that can be used for billing and interface with the City’s electronic patient care reporting software. Provide a file description detailing the billing extract information needed from the City. 3.02.03 Provide a system that will ensure complete and uninterrupted flow of service via backup systems and a Data Recovery Project Plan/System should a disaster occur. 3.02.04Provide an agreed upon Service Level Agreement (SLA) for the plan/system in 3.02.03. 3.02.05 Retain records according to an agreed record retention plan. 3.02.06 The Contractor should have the ability to utilize a secure FTP platform via VPN and/or FTP for billing extract file transfer. If the Contractor recommends an alternative method for file transfer, please provide a detailed description of the recommended process and confirm that the recommended transfer process is HIPAA compliant. 3.02.07 The Contractor should provide sufficient HIPAA compliance training to all employees dealing with applicable information. Yearly report to the City is required.