Tenant Management Services • Application and Screening o Accept and process tenant applications. o Conduct tenant background and reference checks. o Evaluate tenant eligibility based on City-defined criteria. Generally described as: 1) Employees of the State of Alaska; 2) Employees of the local government 3) Other critical professionals with prior approval from the Alaska Housing Finance Corporation (AHFC). o Recommend qualified applicants to the City for approval (or act under delegated authority). • Move-In and Move-Out o Conduct move-in and move-out inspections with documented condition reports. o Coordinate key exchange and utility setup assistance as applicable. • Rent Collection and Processing o Invoice tenants and collect monthly lease payments. o Track payment history and send delinquency notices when necessary. o Coordinate with the City on non-payment and, when authorized, initiate eviction procedures in accordance with local and state law. o Provide monthly rent collection and tenant ledger reports to the City. Routine Property Maintenance o Conduct monthly inspections (exterior and interior upon coordination with tenant). o Perform or coordinate minor repairs (e.g., plumbing, HVAC, basic electrical, and appliance issues). o Address weatherization, seasonal upkeep (excluding snow removal). o Coordinate major repairs with the City when costs exceed the threshold for routine maintenance (threshold to be identified in final contract). • Complaint and Issue Resolution o Serve as the primary point of contact for tenant concerns or property-related complaints. o Respond promptly to repair requests or property-related emergencies. o Maintain a complaint/maintenance log and submit monthly summaries to the City. • Inspection and Reporting o Provide written inspection reports biannually (or as requested) outlining the condition of each unit and any recommended repairs or capital improvements. o Notify the City of any occupancy issues, unauthorized tenants, or potential lease violations. o Maintain confidentiality and professional conduct in all tenant interactions. Services Not Included • Snow removal.
