Specifications include, but are not limited to: .1 The Contractor shall provide only competent and orderly employees. Contractor employees shall be uniformed, neat and clean, and project a professional image. They shall, at all times, deal with the public in a polite and courteous manner. 1.2 Security Officers shall not be allowed to carry firearms during the performance of this contract. 1.3 The Borough reserves the unilateral right to remove a guard from service with or without cause. Reasons for removal from an assignment with cause may include, but are not limited to: Sleeping on duty. Allowing unauthorized visitors. Unprofessional attitude and appearance. Theft. Chronic Tardiness. Abandonment of post. Failure to perform duties. Receipt of three or more credible written complaints by the Division Manager. A copy of the written compliant will be supplied to the contractor for information purposes. 1.4 The Contractor's primary responsibility is to ensure compliance with park rules and regulations. Physical force shall not be used. In the case of unlawful conduct on the premises, the appropriate law enforcement agency shall be contacted by telephone or other appropriate means.
