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Basic Information

Reference Number

0000329920

Issuing Organization

U.S. Space & Rocket Center

Owner Organization

U.S. Space and Rocket Center

Solicitation Type

ITB - Invitation to Bid (Formal)

Solicitation Number

Sp24.08

Title

Ticketing Solution and Retail Management Software

Source ID

PU.OTH.USA.2503029.C14947001

Details

Location

United States, Alabama, Madison County

Delivery Point

One Tranquility Base
Huntsville, Alabama
United States 35805

Purchase Type

One Time Only- Delivery Date:10/13/2023

Piggyback Contract

Description

The Alabama Space Science Exhibit Commission DBA U.S. Space & Rocket Center seeks sealed bids proposals for a ticketing solution to sell tickets and manage retail. The proposed system should be a turn-key solution including software, implementation services, and provide on-going training and technical support.

The proposed system must provide an integrated solution to replace current e-commerce and onsite sales platforms that are selling admission, retail items, events, group tickets, rides, rentals, experiences, and donations at the point of purchase. An access control system will be required to verify the validity of all admission tickets and memberships on entry to the Museum. Software must integrate with U.S. Space & Rocket Center accounting software Microsoft Great Plains 2018.

Project Objectives - The major business objectives of the selected ticketing system include:

Provide an integrated solution for the USSRC admission from point of sale to access control. Point of sale

Locations will include e-commerce, onsite ticket booths and self-serve kiosks.

Integrate membership database on Microsoft Dynamics CRM or similar enterprise CRM to provide real-time member data to access control system for verification and admittance. Integration with the member database will be required to facilitate member discount offerings.
Manage group and event ticketing including booking, confirmation, admittance, and invoicing.
Facilitate integration with USSRC’s budgeting and financial reporting system on Microsoft Great Plains 2018.
Provide flexible and comprehensive reporting and data analytic tools.

All Potential bidders must obtain a copy of the Project Scope of Work (SOW) which contains complete details and specifications required to properly submit a “Responsible Bid.”

All potential bidders may request a copy of the project SOW via email at samm@spacecamp.com or in person at the office of the Director of Procurement, U.S. Space and Rocket Center, One Tranquility Base, Huntsville, Al 35805

Dates

Publication

09/11/2023 05:09 PM CDT

Bid Intent

Not Available

Question Acceptance Deadline

10/02/2023 12:00 AM CDT

Questions are submitted online

Closing Date

10/12/2023 02:00 PM CDT

Contact Information

Sam Mitchell

(256) 721-7175

samm@spacecamp.com

Buyer Preferences, Guidelines & Requirements

Award Requirements

- All or None Award

Bid Submission Process

Bid Submission Type

Physical Bid Submission

Additional Bidding Instructions

All potential bidders may request a copy of the project SOW via email at samm@spacecamp.com or in person at the office of the Director of Procurement, U.S. Space and Rocket Center, One Tranquility Base, Huntsville, Al 35805

Sealed formal bids must be submitted on Vendor Letter Head. Additional documents required will be a detailed bid summary sheet, and Company W9 form.

Sealed proposals will be received by the Alabama Space Science Exhibit Commission d/b/a U.S. Space and Rocket Center at the office of Sam Mitchell, Director of Procurement, U.S. Space and Rocket Center, at the ETF Building Room #109, One Tranquility Base, Huntsville, Al 35805 until Thursday 10/12/23 at 2:00pm CST. At which time and place, each seal bid will be publicly opened and read into the record.
You may also submit your seal bid prior to public bid opening to the Director of Procurement, for the U.S. Space and Rocket Center, via USPS, UPS, FedEx, or in person to the Administration Entrance located at the U.S. Space and Rocket Center, One Tranquility Base, Huntsville, Al 35805

Disclaimer Thank you for your interest in our procurement opportunities; we welcome your response. Please carefully review and comply with all specifications and requirements.