Specifications include, but are not limited to: The major objectives of implementing the new Sewer Utility Billing Solution include, but are not limited to: 1. Leverage a cloud solution that includes state of the art technology and services; the County’s IT strategic direction is to implement a cloud technology strategy for the organization. 2. Provide access to customer data for transparency and self-service capabilities via an online portal which will allow payment collection, private meter readings, inspection data capture, and customer profile management. 3. Streamline workflows and improve reporting and dashboard capabilities 4. Improve and automate rate calculations 5. Improve the lien collection management process Functional Area Sewer utility billing Payoff requests Finance Asset Management Licensing and Permitting