Specifications include, but are not limited to: The PROPOSER shall provide a plan with a detailed description of the process for implementing the Fuel Card program for the STATE. This plan shall identify the process for program conversion, system setup, and initial issuance of cards. At a minimum, the plan must include: 4.2.1.1a proposed timeline for implementing the statewide Fuel Card program; 4.2.1.2a sample implementation plan used to implement a program of similar size and scope including systems integration; 4.2.1.3all customer support that will be provided during implementation such as onsite visits, technical assistance, user manuals, webbased training, etc.; 4.2.1.4a listing of the defined tasks to be performed and responsible parties, task descriptions and deliverables; 4.2.1.5process by which new cards, pin number, etc. will be established. 4.2.1.6establishment of online account management and reporting access.