1. General 1.1 The following requirements are MANDATORY. Vendors are required to provide documentation with submitted bid of their proposed system capabilities to meet these requirements. 1.2 In addition to meeting or exceeding the requirements defined herein, the successful bidder will provide current specifications for all hardware and software, a full description of standard and optional features, and a list of at least five (5) contact agencies who have been using the proposed system in a similar size environment as the Fairhope Municipal Jail. 1.3 It is NOT the City’s intention to pay any charges, either to the successful bidder or sub-contractor for the establishment of this service, removal of existing service and equipment, and adding/deleting future equipment as identified by the City. 1.4 The successful bidder must provide for a local inmate telephone repair service that is acceptable to the City. Said repair service shall be capable of repairing, modifying, installation, removing, and reprogramming of the installed equipment and shall have adequate inventory of repair and/or replacement parts. Repairs must be completed within 24 hours of report to the Vendor by the City. In the event of a 50% or greater systems failure, the vendor must respond within four (4) hours of report by the Fairhope Municipal Jail and have the system operational within 24 hours, unless the Fairhope Municipal Jail agrees to an extension. The inmate telephone provider will provide the Fairhope Municipal Jail with a toll-free, 24-hour, 365-day telephone number to report repair or maintenance problems. The inmate telephone provider will provide a toll-free telephone number for the inmates’ family members to call regarding their telephone bills.
