Specifications include, but are not limited to: The Selected Vendor(s) shall provide services for one or two (2) types of programs, an Incentive/Winter Package Program and/or a Footwear program. As set forth herein, Vendors may bid on either or both programs, and separate contracts may be awarded based on the responses to this RFP. It is Vendor’s responsibility to develop proposals based upon sound business practices. The ADOC fully expects that Selected Vendor(s) will fulfill all terms of the contract(s) throughout the contract period. The ADOC makes no guarantee, expressed or implied, with regard to actual consumption during the contract period. It should be further noted that changes in departmental policies and procedures may become necessary during the term of the contract, which could impact incentive/winter packages or footwear sales, directly or indirectly. The ADOC reserves the right to add, delete, and otherwise modify items included in either the Incentive/Winter Packages or Footwear Programs at its discretion based upon security considerations or needs and requests of the inmate population. Such changes will be made in writing by the ADOC and shall become effective only after adequate notification to Selected Vendor(s). 3.1 General Operational Requirements a) Merchandise 1) Selected Vendor(s) shall provide only first quality merchandise. 2) Selected Vendor(s) shall maintain an adequate inventory of items specified for the service so as to make quarterly incentive package shipments, annual winter package shipments, and footwear program shipments to each of the ADOC facilities. Backordering must not be permitted. Customers should not be allowed to place orders for an item if sufficient stock is not on hand for the item. Substitutions, deletions, or additions of products offered for sale in the program including portions, quality, or packaging specified may be allowed with prior approval of the ADOC. 3) Selected Vendor(s) shall guarantee all items sold and any replacements shall be shipped at no cost to the purchaser. In addition, all discrepancies will ship via United Parcel Services, USPS, or common carrier within forty-eight (48) hours from the time the purchaser reports the discrepancy. The Selected Vendor(s) shall provide each facility’s property room staff with all the necessary paperwork to process missing or damaged items. All replacement items shall be clearly labeled with the appropriate inmate’s name, location, and order information.
