Specifications include, but are not limited to: The RSA IT Department is operated under the direction of the ITS Director who reports directly to the RSA Deputy Director. The ITS Director is responsible for the overall planning, organizing, and execution of all IT functions within the agency. This includes directing all IT operations to meet departmental, employer, and member requirements as well as the support and maintenance of existing applications and development of new technical solutions. The department is then further broken down into functional groups to support critical IT infrastructure and processes. Service Desk – The Service Desk team provides technical support to in-house staff and to RSA members. The Service Desk is the first line of support (tier 1) for all IT questions and problems such as password resets, desktop and printer installations and, maintenance, and software installations. Additionally, the Service Desk works to resolve employer and member problems related to RSA’s online applications. Networking/Infrastructure – The Network/Infrastructure team provides mid to senior level implementation and support services for RSA’s entire infrastructure including router, switch, firewall, server, VMware, SAN, and VoIP technologies. Development – Through proper change control processes, this group handles all code changes, SQL data maintenance requirements, and provides primary support for all inhouse developed RSA applications. They work with the Program Management Group (Business Analysts) to identify, create requirements, develop code and test code changes related to production issues and/or projects required by the business owners within the agency. The majority of the applications which integrate RSA’s core pension system are composed of a mixture of legacy, object oriented, and web service based technologies. The applications are mainly maintained in-house by RSA programmers, as well as other purchased software products.
