(A) A claim ticket shall be issued to patrons by the Valet Operator upon entry to the Facilities. The Concessionaire shall have claim tickets readily available for inspection by the Authority for any security purposes. The ticket should include, at a minimum: a. Patron’s name b. Type, make, and model of vehicle c. Date checked in and date of return d. Valet staff member name e. Confirmation of Inspection of vehicle f. Vehicle inspections shall be done in accordance with FAA/TSA/Authority mandates along with the collection of customer information. g. Location where vehicle is parked. h. Other necessary information to maintain efficient operation. (B) Maintain an online valet reservation system operated by Concessionaire that gives valet customers easy access and a user-friendly booking experience. A link to the reservation system will be placed on the Airport website parking page. (C) The Vehicle Staging Area shall be used by Concessionaire for the drop-off and pick-up of the Customer’s vehicles that are utilizing the Valet Parking Concession. (D) The staff members shall inspect all vehicles entering the Vehicle Staging Area for security purposes and for determining prior exterior damage to the vehicles in accordance with Authority guidelines. (E) Concessionaire shall control the valet customer’s keys at all times. Keys shall be maintained in a lock box matching the parking space documented on the ticket and in the valet system. (F) Once a customer drops off their vehicle and the staff conduct the Vehicle Inspection and completes the business transaction with the Customer, the staff will immediately relocate the Customer’s vehicle to the Valet Staging Area.
