INCLUDED WITH FULL-SERVICE CONTRACT • 24 x 7 Emergency Service, Parts, and Labor • 4 hour on-site emergency response • Web-based customer portal with comprehensive asset details & historical service reports • Service reports are emailed, detailing equipment readings and service recommendations • Dedicated, site specific Customer Account Managers • 24 hour technically-trained dispatch center • 100% Service Completion Guarantee • Parts supply through our Inventory Without Wire (WOW) Warehouse Management Solution • Inventory depots throughout the country • Thermal scan of all equipment • DC Group Standard SOW, based on IEEE Standards • DC Group employed, trained and certified Field Service Engineers throughout North America • Access to Site SentryTM, DC Group’s proprietary remote monitoring software
