Specifications include, but are not limited to: Non-emergency Transportation Services. The Supplier’s responsibilities include, but are not limited to: A. Informing and educating members on the NEMT program and process. B. Verifying member eligibility for Medicaid or BadgerCare Plus. C. Assessing transportation needs. D. Authorizing transportation services. E. Scheduling and assigning trips. F. Coordinating trip status information with supporting networks, such as HMOs, counties, tribes, and other community service providers. G. Operating a call center. H. Recruiting, maintaining, and improving a transportation provider network in Wisconsin. I. Ensuring compliance with driver and vehicle requirements. J. Providing reimbursement for transportation services. K. Developing and implementing a quality monitoring plan. L. Collecting transportation data. M. Providing administrative oversight. N. Submitting management reports. O. Protecting member confidentiality. P. Maintaining adequate staff and facilities. Q. Interacting directly with the Department, the Department’s Fiscal Agent, and any other support agency authorized to work on behalf of the Department to provide the services detailed throughout the RFP.