Specifications include, but are not limited to: CITRIX XENAPP PLATINUM EDITION SOFTWARE. CITRIX XEN APP PLATINUM EDITION SOFTWARE MAINTENACE FOR (50) USER LICENSE. Citrix XenApp Platinum Edition equivalent maintenance support for the existing licenses shall include the following: Citrix Xen App Platinum Edition or equivalent maintenance support shall include telephone support, email support, unlimited product updates and upgrades. Citrix Xen App Platinum Edition or equivalent maintenance support shall be available five days per week, Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. Citrix Xen App Platinum Edition or equivalent maintenance support shall provide an unlimited number of support requests per support incident.