Specifications include, but are not limited to: The Contractor shall supply and deliver on an as-needed basis IP enabled phones and devices qualified for Microsoft Skype for Business use. Devices shall be new in accordance with the terms of this Invitation to Bid (ITB). Devices shall meet or exceed the certifications required for Skype for Business 2015 and also be compliant with Microsoft SfB Server 2016. The Contractor shall be responsible for the following: A. Providing a customer support toll-free 800 phone number, contact email address, customer service web-portal for order and pricing information and an order confirmation for customer orders within a twenty-four (24) hour period. B. Shipping devices to a specified location. C. Process acceptance of warranty returns for purchased items, handle manufacturer warranty repair and exchange claims. D. Provide new product information with pricing, product specifications and consultation as new product lines become available. E. Providing sample products to King County at no charge on a trial basis as requested. Samples will be returned to the Contractor with no further obligation to King County. F. Providing one (1) or two (2) designated Account Specialists and one (1) dedicated Account Representative that are familiar with the Contract to ensure King County receives uninterrupted assistance from an informed source.