Specifications include, but are not limited to: Providing expert level Information Technology (IT) Quality Assurance (QA) consulting services. These enterprise professional services will be required for the Workers’ Compensation COTS Solution as well as future WCSM-related and BT-related procurements (including projected procurement timeframes), which may include the following: Procurements for Enabling Technologies such as: o Enterprise Content Management (ECM) system (TBD) o Customer Relationship Management (CRM) system (TBD) Company-Wide Wage Investigations (September 2019) Prevailing-Wage Improvements (December 2019) Apprenticeship Replacement System (February 2020) Conveyance Management System (June 2020)