Specifications include, but are not limited to: The vendor will assist in the development of the survey questions and will provide qualitative and quantitative data collection and analysis of customer’s overall satisfaction with our service, our reliability, and to determine if we are achieving our goal of being our customer’s “Trusted Energy Partner.” Based on customer feedback from the survey, our intent is to use this data to better shape our future planning and to understand our customer’s perceptions of us, what drives that perception, and help us identify initiatives that may increase overall customer satisfaction. The survey may also address drilling down into specific functions and test proposed programs and/or initiatives and messaging. The proposed scope of work shall address the design, implementation and administration and cost of all project components of a customer satisfaction and customer interest survey. While the vendor may propose other areas, some of the customer satisfaction areas we would like to explore are: customer interactions with staff, reliability, and outage management. As an example, customer interest areas may include: battery storage, renewable energy, electric vehicles and solar. Initially, while one survey will be conducted, it is the District’s intention to survey customers on a regular basis.