Specifications include, but are not limited to: The Proposer shall provide software and implementation services that include installation, configuration, testing, data migration, training, and cut-over support for a constituent relationship management (CRM) system for the Port of Seattle. The project effort includes: 1. Work with External Relations; Information, Communications & Technology; Airport Customer Service; Commission Services; and other business departments, as required to design a CRM solution to deliver the initial functions stated in the Solution Vision: a) Constituent relationship management system. b) Customer service case management. c) Correspondence tracking and management. d) Event management. e) Ability to track and manage Port issues. f) Legislation tracking. g) Reporting and dashboards. h) Integrations: Tableau (Port’s Business Intelligence tool), Microsoft Exchange, Azure AD and possibly Constant Contact (if delivered CRM solution cannot fully replace current use). i) Ability to import contact information from Excel files. j) Data mapping and migration of about 40,000 customer service cases from the current Salesforce application.