Specifications include, but are not limited to: 1. The Successful Offeror shall provide professional and experienced customer service representatives who communicate effectively with Library personnel. 2. The Successful Offeror shall provide a designated Account Manager, at no charge, to work with HCPL staff during implementation and throughout the term of the contract to resolve any issues, including escalated staff and or patron issues, concerning their proposed solution. 3. The Successful Offeror shall provide PR marketing materials such as posters, flyers etc. at no additional cost to HCPL. 4. The proposed solution shall provide a way for library staff to add and or edit appearance and logos to fit our branding and be able to personalize the site experience. 5. The proposed solution shall provide a way for library staff to generate reports, and complete other tasks necessary to run the day-to-day operations as part of normal services with additional or customized reports upon Library's request at no additional cost. 6. The Successful Offeror shall provide unlimited staff access, i.e. passwords, logins etc., for administrative purposes at no additional cost to HCPL. 7. The Successful Offeror’s proposed solution shall provide HCPL full access to account information via user-friendly website and or interface which shall be available 24 x 7 365 days. a) The historical detail of such data will be available to HCPL staff during the entire term of the contract. This data shall include, but not be limited to: use based on course title and or subject area; number of courses accessed in specified time frame; new user registrations by day, month and or branch; and user traffic statistics, including active visits and sessions attempted and or completed. b) If HCPL does not continue the service after the contract term is met, the Successful Offeror shall provide a full export of all data compiled during contract term to HCPL at no fee. 8. The Successful Offeror shall provide a solution that allows simultaneous use of its content by HCPL patrons and staff in under 2ms response time, 24 x 7 x 365. 9. The proposed solution shall allow filtering levels to be engaged for user access for ease in searching for content.