Specifications include, but are not limited to: a. Customer Service Plan. The level of customer service offered in the Contractor's solution should be of the highest quality to meet the requirements of VCU. Any stationery job deemed unsatisfactory by VCU shall be reprinted at no cost to VCU. b. Quality Control. The level of quality control must remain very high. Each job should be inspected prior to delivery. The Contractor should provide a quality level consistent with the definitions listed in Special Terms and Conditions, Item P., Quality Printing Criteria Class 1 - Excellent Quality Printing. c. VCU utilizes Adobe InDesign CC 2018 March 2018 (13.1)for its stationery graphic design and pre-press documents. The Contractor should use Adobe InDesign CC 2018 or mirror the accuracy and measurements of this software in its applications. d. All artwork, camera-ready copy, computer discs, negatives, dies, photos, and similar materials used to produce a work order request shall become the property of VCU. Any furnished materials shall remain the property of VCU.