Specifications include, but are not limited to: A. Review and analysis of the E-ZPass Electronic Toll Collection (ETC), Statewide Violation Enforcement System (VES) and other related systems to include but not be limited to: review/assessment of existing ETC and VES equipment and processes; assist in the development and implementation of ETC and/or VES system upgrades/enhancements; provide monitoring and oversight services of the system/service provider; and oversight of the successful implementation of system upgrades/enhancements; B. Review and evaluate ongoing E-ZPass Virginia Customer Service Center (CSC) and Violation Processing Center (VPC) operations, and make recommendations for enhancing operational efficiency, customer service and business rules; C. Assist in the integration and testing of ETC and VES services for toll facilities; D. Assist in the installation and integration of violation equipment on toll facilities who may elect to participate in the central violation processing provided by the VPC.