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Information Technology Infrastructure Library (ITIL) Foundations Certification Training

Publication Date
06/12/2018 11:30 AM EDT
Closing Date
06/20/2018 03:00 PM EDT
Issuing Organization
Virginia Community College System
Solicitation Number

Specifications include, but are not limited to: Provide a consecutive, three (3) full-day (8:00 a.m. to 5:00 p.m.), in-person Information Technology Infrastructure Library (ITIL) Foundations course. The course shall cover the following learning objectives: At the end of this course, the participant will be able to identify the: Key principles and concepts of IT Service Management. Benefits of implementing ITIL in an organization. Service Management processes and how they map to the Service Lifecycle. Basic concepts and definitions related to the Service Lifecycle. Activities and roles involved with the Service Lifecycle. Relationship of each component of the Service Lifecycle and how they map to other components. Factors that affect the effectiveness of the Service Lifecycle. Provide ALL class training and study materials

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