Specifications include, but are not limited to: 1) Provide prospective respondents with information regarding Business’ needs to solicit information to assist DAIL in determining if identified requirements can be met in a cost-effective and sustainable manner by available software and hardware Commercial-Off-The-Shelf (COTS) alternatives; whether hosted by DAIL or Vendor. • Solution(s) to; o Manage services provided to individuals through the programs administered by ASD and OPG. o Increase efficiencies for data entry, usage, retrieval, and reporting and analysis of case records. o Enables standards and consistency in management of case records and financial records; solution-based quality control. o Enable interconnectivity with solution(s) to validate Medicaid eligibility and claims management through such programs as Vermont Medicaid Eligibility (e.g.; ACCESS) or Medicaid Management Information System (MMIS) for Claims Management and Program Integrity. • The primary desktop standard is an Intel 8 th Generation Core i5 running Windows 10, Office 2016 (Office 365). System must support the following, overall (Programs combined usage): • 70 DAIL, with potential for 250 Partner active user accounts. • 65 up to 150 concurrent users. • 155,000 client cases annually, of which 5,000 are new cases System must be available 24x7x365. Business continuity must not be interrupted during business hours more than once per month or for longer than 4 hours per month.