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Survey Collector


Delivery Location
TX, USA
Publication Date
12/06/2017 02:46 PM EST
Closing Date
12/11/2017 11:00 AM EST
Issuing Organization
City of Dallas
Solicitation Number
Description

Specifications include, but are not limited to: THE SURVEY COLLECTORS MUST BE REGISTERED AND TRAINED WITH ACI ASQ PROCEDURES AND POLICIES REGARDING COLLECTION. *THE ASQ SURVEY QUESTIONNAIRE IS COMPOSED OF 55 QUESTIONS INCLUDING: 34 ITEMS WHERE PASSENGERS ARE ASKED TO RATE SPECIFIC SERVICE RELATED TOPICS AND THEIR OVERALL SATISFACTION WITH THE AIRPORT ON A SCALE OF 1 (POOR) TO 5 (EXCELLENT); *QUESTIONS RELATED TO THE PASSENGER PROFILE. *THE QUESTIONNAIRE IS SELF-COMPLETED BY RANDOMLY SELECTED PASSENGERS AT THE BOARDING GATES OF PRE-SELECTED FLIGHTS. FLIGHTS ARE SELECTED BASED ON DESTINATION AND CARRIER IN ORDER TO OBTAIN A REPRESENTATIVE SAMPLE OF ALL DEPARTURES FROM A PARTICIPATING AIRPORT. THE ASQ SURVEY IS COVERING ALL OPERATING HOURS OF THE PARTICIPATING AIRPORT, AND EACH DAY OF A WEEK IS EVENLY DISTRIBUTED BETWEEN EACH MONTH OF A QUARTER.

Source
https://bids.dallascityhall.com/webapp/VSSPROD/AltSelfService (opens in a new window)

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