Specifications include, but are not limited to: 1) Successful Respondent must provide Software Maintenance and Technical Support as described in this RFO for the software products listed in the Mandatory Price Sheet located in Section IV of this RFO. 2) Software Maintenance and Technical Support shall be HCL Standard Support, which includes the following: • Ability for CPA to submit software support requests through an online portal or by phone; • Unlimited number of software support requests; • Unlimited number of named callers who may open software support requests; • Support services available to CPA 24 hours a day, 7 days a week for Priority 1 issues; • Ability for CPA to download Software Fixes, Software Updates, and Software Upgrades; • Access to self-help resources (Knowledge Base, Forums, Blogs); • Access to online support portal.