Loading...
Skip to main content
< Back to results

RFO for HCL Software Maintenance and Related Services


Location
Texas
Publication Date
08/23/2019 10:01 AM EDT
Closing Date
09/06/2019 03:00 PM EDT
Issuing Organization
State of Texas - Comptroller of Public Accounts
Solicitation Number
Description

Specifications include, but are not limited to: 1) Successful Respondent must provide Software Maintenance and Technical Support as described in this RFO for the software products listed in the Mandatory Price Sheet located in Section IV of this RFO. 2) Software Maintenance and Technical Support shall be HCL Standard Support, which includes the following: • Ability for CPA to submit software support requests through an online portal or by phone; • Unlimited number of software support requests; • Unlimited number of named callers who may open software support requests; • Support services available to CPA 24 hours a day, 7 days a week for Priority 1 issues; • Ability for CPA to download Software Fixes, Software Updates, and Software Upgrades; • Access to self-help resources (Knowledge Base, Forums, Blogs); • Access to online support portal.

Get instant access

Get instant access to solicitation details & future business opportunities.

to solicitation details & future business opportunities.

Get Access

Vendor packages with access to similar open solicitations

Matching bid notifications & access to all Statewide & Group bid details

Statewide

Matching bid notifications & access to all Statewide & Group bid details

Matching bid notifications from participating agencies

Group

Matching bid notifications from participating agencies

Access participating agency bids

Basic

Access participating agency bids