Specifications include, but are not limited to: Service includes: - Monitoring the connected point to the Aurora system 24x7x365 and reporting of network impacting events. - Notice and generator of a support ticket for each incident - Notification to TxDOT of necessary field dispatches for troubleshooting or repair. - Escalation for support of all Blue Pillar Projects - Configuration management of the connected points, systems and associated firmware to ensure the reliability of the Aurora system. - Mutually agreed methods of procedure and control plans for all scheduled activities include routine and emergency. - If remote recovery fails to clear the network trouble, Blue Pillar will engage TxDOT to assess options to further resolve issue. - Software Maintenance and Technical Support - Customer Support - Emergency After Hours Support. - Hardware Warranty and Replacement Services - Out of Warranty Hardware Repair or Replacement - Data Back-up and Disaster Recovery Services - Remote Professional Services - Customer Requested Onsite Service Call