Specifications include, but are not limited to: 2.9 Contractor shall inform the Library of titles on order which must be placed directly with the publishers. 2.10 Contractor shall cancel subscriptions not wanted by the Library at any time during the term of the subscription, in accordance with the publishers’ restrictions and refund to the Library any unexpired portion of the subscription. 2.11 Contractor shall have online claiming. Contractor shall handle any correspondence with the publishers, including claims. 2.12 Contractor shall process all claims to maximize the possibility of getting missing issues prior to depletion of publishers’ stock. 2.13 Contractor shall provide the Library with a claims follow-up printout automatically each month.