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HCPC Answering Services

Publication Date
10/11/2018 06:38 AM EDT
Closing Date
11/14/2018 07:00 PM EST
Issuing Organization
University of Texas Health Science Center at Houston
Solicitation Number

Specifications include, but are not limited to: Contractor will provide the following services to University: 5.3.1 Provide functions related to answering and routing telephone calls to the appropriate person or department during the hours of 9:00 pm through 6:30 am, 365 days per year, including holidays. Maintain HIPAA compliant equipment, including message reliability and accuracy checks. Provide emergency response in the event of a disaster. Work with University’s HCPC-specific departmental information, facilitating the expedient processing of calls. Demonstrate ability to provide continuous coverage to HCPC regardless of personnel and/or equipment and/or other unusual circumstances that make providing that service from the vendor’s location not possible.

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