Specifications include, but are not limited to: Contractor will provide the following services to University: 5.3.1 Provide functions related to answering and routing telephone calls to the appropriate person or department during the hours of 9:00 pm through 6:30 am, 365 days per year, including holidays. Maintain HIPAA compliant equipment, including message reliability and accuracy checks. Provide emergency response in the event of a disaster. Work with University’s HCPC-specific departmental information, facilitating the expedient processing of calls. Demonstrate ability to provide continuous coverage to HCPC regardless of personnel and/or equipment and/or other unusual circumstances that make providing that service from the vendor’s location not possible.