Specifications include, but are not limited to: Network Operations Center: Solution will provide customer support functions including problem tracking, resolution and escalation support management on a 24x7x365 basis. Customer has the right and is encouraged to call concerning any problems that may arise relative to its connection with Vendor provided services. Trouble Reporting and Response: Upon interruption, degradation or loss of service, Customer may contact Vendor by defined method with a response based on trouble level. Upon contact from the Customer, the Vendor support team will initiate an immediate response to resolve any Customerissue. Customer will receive rapid feedback on trouble resolution, including potential resolutiontime. Escalation: In the event that service has not been restored in a timely manner, or the Customer doesnot feel that adequate attention has been allocated, the Customer can escalate the trouble resolution by request. A list of escalation contacts will be provided when implementation schedule is completed. Resolution: The Customer will be notified immediately once the problem is resolved and will beasked for verbal closure of the incident. Trouble Reporting, Escalation and Resolution: A detail trouble reporting, escalation and resolutionplan will be provided to the district.