Specifications include, but are not limited to: The Texas Department of Public Safety (TXDPS), Driver License Division (DLD), is seeking current information on queuing solutions. Solutions capable of directing customers to specific workstations or personnel based on the service the customer selected. The solution should be able to provide the customer with different ways to join a que in the offices and provide them with an accurate time that they can be seen to prevent surges. Solution should also provide a way for DLD to communicate back to customer. The goal is to improve the DLD offices workflow, maximize customer throughput and improve customer satisfaction. The department is seeking solutions that at a minimum can provide the following requirements: Solution should have the ability to interface with DPS existing security and network requirements. The solution needs to be able to support 250+ offices across the state. Solution needs to be able to allow each office to cap or set a threshold of the number of customers seen as well as Customer Service Representatives (CSR) present for duty that day. The solution should allow the automatic closer and manual closer once capacity has been reached. Solution must have the ability to call customers in either English or Spanish and must be configurable to call/text a customer in the language that was selected at the time of entry, English or Spanish. The solution must be able to communicate in the chosen language selected. The solution must offer bilingual English/Spanish for all customer facing content. Solution shall offer accurate measurements of customer flow in the offices by wait time, arrival time, time called and transaction times. In addition to any service provided measurements the solution should allow DPS access to data tables for custom reporting purposes. Solution needs to be flexible enough to handle emergency closure, such as inclement weather, that occurs at the last moment and notify customers of both emergency and scheduled closures. Comply with ADA standards. Solution shall not require network bandwidth beyond what is currently available and the solution must be able to work with varying bandwidths within the offices. Solution should be able to provide an accurate estimated time to be seen, based off changing dynamics of each office.