Specifications include, but are not limited to: Explain your firm’s methodology for communicating with your clients, including how day to day communications will be handled with the District. Provide examples of circumstances which might be out of the norm requiring District judgment and discretion in pursuing collections. Explain how such cases are handled by your firm. Explain your firm’s methodology for communicating with taxpayers. Show examples of typical communications. Discuss how your firm follows the process outlined in the property tax code. Discuss if there are any steps added or deleted in the process; If so please explain. Describe the firm’s plan to handle bankruptcy cases. List your firm’s prioritization procedures for delinquent tax collections. Discuss which properties are targeted as the top priority. List steps taken to collect delinquent real estate property taxes List steps taken to collect delinquent personal property taxes List steps taken to collect delinquent taxes on special or complex types of properties such as minerals, industrial, pipelines, railroads, commercial and agriculture use properties. Define your firm’s post judgment strategy Discuss if your firm has directly purchased properties at tax sales. Discuss if your firm has indirectly purchased properties at tax sales through the use of other companies or entities. Explain what your firm’s position is on such purchases. Describe what happens to funds considered surplus as a result of a tax sale. Provide three years collection history for other school districts comparable to BISD Describe in detail the technology and software that will be used in the performance of this contract, and how software and hardware upgrades are managed.