Specifications include, but are not limited to: •Allow customers to schedule appointments online for our various County offices. •Allow walk-in appointments.•Allow customers to check-into various offices from multiple product types and give estimated wait times i.e. a kiosk, phone, etc.•The System must be device agnostic to cell phone types and be web accessible.•The System must be robust enough to allow for appointments on other days, not just same day appointments.•The queuing system can be an application (app), website, or have multiple ways of display.•Ability for Offices to set parameters for the appointments, for example, only allowing 4 appointments an hour. •Each individual office should have an interface to accept and see those waiting for only their specific office and be able to control when to call in the next customer.•The system must be able to serve multiple offices in multiple buildings and work sites.•The Tax Office currently uses NEMO Q touch screens and would like to be able to currently utilize this hardware to save funds; however, if other equipment options are available the vendor shall provide the available equipment options.•The system must be able to prioritize or call a customer out of turn if directed to by management for use with escalated customer.•A centralized system reporting all offices within the main lobby of the building shall display the numbers each office is serving. •Customers will receive a text when their number is called and will also see their name on a lobby screen as well as hear the number announced.•Vendor will provide documentation for operational use, analytics, and report development, and technical support.•Vendor will provide operational, functional, administration, reporting and any customization training necessary to manage and us the system.