Specifications include, but are not limited to: B.1The Contractormust blueprint and configure the software for METRO Audit Department needs, then establish a training or implementation program for METRO Audit users whichteachesthe skills and knowledge necessary to effectively use the audit software technology being purchased.B.2The Contractor shall obtainMETRO review and approval of specifications on all hardware and software required for the database(s), server(s) and desktops applications used in the solution.B.3METRO is a Microsoft SQL Server shop and all METRO local servers are virtual, hosted on VMWare, with the latest Windows Server operating system and patches. METRO desktop standards are Windows 10.B.4The Contractor shall keep the solution current and compatible with the latest Microsoft server and desktop operation system as well as current with the SQL server database. When anew release is announced, the Contractor shall have 18 months to become compliant with the release, unless METRO provides written agreement to delay compliance with the release for a period determined by METRO.B.5The Contractor shallprovide a Service Level Agreement (SLA), including US-CST office hoursupport, to solve any issue that may ariseduring the term of the Contract. In the event the Contractor needsaccess to the solution, METRO shall coordinate an appropriate time for such access and shall provide supervised access to the server(s) and/or desktops.