Specifications include, but are not limited to: 3.1. Scheduled Service: a) Contractor shall coordinate with End Users to schedule service recurring times and dates. b) The End User will request a Scheduled Shredding Service depending on the anticipated need of the End User. The bin size(s) and schedule may be adjusted at any time by the End User to better complement the End User’s requirements. c) Contractor agrees to notify End User within two (2) hours of knowledge if it will not be able to fulfill a Scheduled Shredding Service appointment. Contractor agrees to complete service within twenty-four (24) hours of missed appointment, unless otherwise specified and agreed upon in writing by End User. d) If a scheduled service is on a state holiday, the Contractor shall fulfill the Scheduled Shredding Service the next business day, unless otherwise specified and agreed upon in writing by End User. 3.2. As Needed Shredding Service: a) Occasionally, existing End Users may have an unexpected shredding service need; in these situations the Contractor shall complete service request within two (2) business days upon notification or purchase order from End User, unless otherwise specified and agreed upon in writing by End User. 3.3. Servicing of Bins a) All materials shall be destroyed to the applicable NAID specifications. If at any point these specifications are updated by NAID it is the Contractor’s responsibility to abide by the new specifications and notify Contract Administrator immediately. b) Contractor to provide “Certificate of Destruction” at the end of each service to End User representative on the same day of service. e) Contractor agrees that the End User, at any time throughout the contract, can accompany the Contractor during any collection, hauling, weighing, or destruction process being conducted by the Contractor for mobile destruction. Contractor shall not restrict or in any way limit the End User’s right or ability to oversee any services provided by the Contractor. f) For Mobile Shredding Services, the Contractor shall clean up the immediate document destruction area and ensure that all loose materials are collected and removed each time document destruction services are performed. g) End Users reserve the right to decide which shredding service is best for them and which service maintains the required level of security for sensitive documents. 3.4. Delivery and Retrieval of Bins a) The Contractor shall deliver all bins and have them available for End User use within five (5) business days of request/purchase order, unless otherwise specified and agreed upon by End User. b) Delivery and retrieval shall be made during normal business hours only, 8:00 AM to 4:30 PM Monday through Friday except for State holidays, unless prior approval for other times has been obtained from the End User in writing. c) Contractor shall deliver bins on the dates and times agreed upon by the End User and Contractor; the State withholds the right to refuse any unscheduled deliveries or pickups without charge or penalty. d) Contractor will be responsible for delivery, set-up and all transportation costs. e) Contractors and subcontractors are required to sign-in and sign-out at all State facilities. Security provisions for all state facilities must be strictly observed.