Specifications include, but are not limited to: The purpose of the City of Memphis Human Resources Division (HRD) is to build a workforce to improve the quality of life for all Memphians. On average, the City conducts approximately 900 pre-employment backgrounds per calendar year. All employees must successfully complete a pre-employment background screening before a formal employment offer is made. This screening includes (Social Security Number Trace, Federal Criminal Background Search, TBI State Criminal Background, Prior Employment Verification, National Sex Offenders Register, Driving/DOT, Professional Reference Checks, Educational Degree verifications, Social Networking Search, etc.) The Human Resources Division (HRD) will: o Provide authorized representation of the City of Memphis for addressing inquiries, problems, scheduling, changes and other communications, as well as for monitoring the Provide access, when and where required, for the Contractor to fulfill its responsibilities under the Contract. • The contractor will: o provide pre-employment backgrounds based on the stated requirements through Oracle (Taleo) Cloud o provide timeline of background verification process o Assure that all inquiries and background checks are done in compliance with all applicable laws and regulations o Assure that all new developments in the law and background processes are being met and disclosed o provide an overview of their customer service model