Specifications include, but are not limited to: The State is using a 15 year old Legacy Case Tracking Solution which is not meeting current business and technical needs. Staff currently processes and tracks Cases using a combination of the Legacy Case Management Software, email communications, hard copy/paper documents, and multiple excel spreadsheets serving as Databases to track audits and provide performance metrics to State leadership. This process is disjointed and requires duplicate Data entry. The State requires a secure Solution that combines Data management, performance analytics, content management, and user-configurable reporting. The State is seeking a software Solution to streamline process and centralize multiple Data stores. Current volume is on the rise as the public is made more aware of the purpose of the agency. In fiscal year 2017 there were 7,859 Tips/Complaints. Fiscal year 2018 saw a rise to 8,350. This number is expected to increase yearly. This volume is currently handled by 50 users.