The scope of work for this RFP will include, but not be limited to the following items: 1. Successful awardee will develop a plan of action that clearly identifies goals and objectives of the review process and a timeline for implementation. 2. Successful awardee will interview responsible administrators, directors, managers, and staff responsible for the permitting function to better understand the current process. 3. Successful awardee will assess the major elements of the City’s development review system (zoning, subdivision, land disturbing, building permit) and how it compares to other peer Cities to identify efficiency opportunities and improve alignment with the market-driven land development process. 4. Successful awardee will interview interest groups (Homebuilders Association of Greater Chattanooga, Associated General Contractors, etc.) for perspective from their point of view regarding improvements in customer service and the overall permitting process.