Specifications include, but are not limited to: provide the sale, delivery, and support services of Heating, Ventilation and Air Conditioning (HVAC) parts, supplies, and equipment for use by METRO departments to maintain, repair, and upgrade HVAC equipment at various facilities. METRO will utilize the purchased parts and supplies to perform the installation and repair of the HVAC equipment. This proposed contract(s) is for HVAC parts, equipment and supplies in addition to support services that cover customer service issues such as looking up a part number for the specified equipment, identifying sources for the purchase of Original Equipment Manufacturer (OEM) parts, substitutes/ alternatives when parts are discontinued, etc.