Specifications include, but are not limited to: a. The Contractor shall provide all service and deliverables as required, described, and detailed herein and shall meet all service and delivery timelines as specified by this Contract. b. The Contractor shall manage all aspects of HSA for state/higher education, local education and local government Members enrolled in a Plan sponsored CDHP. Such services shall include, but not be limited to, account administration services; account enrollment services such as development, production, and distribution of all account enrollment materials and online account enrollment processing; employer set-up; program communication and education to participating employees and employers; debit card processing; claims processing and reimbursement services in compliance with applicable Internal Revenue Code (“IRC”); online and telephone support; and management of investment options. c. The Contractor shall also manage all aspects of a flexible spending arrangement for state and higher education employees for eligible healthcare, DC-FSA and L-FSA spending accounts. Such services shall include, but not be limited to, claims substantiation and adjudication, Member communications, debit card processing, customer service, reporting and compliance support. Online enrollment services, provided and hosted by the Contractor, for Higher Education Members’ FSAs will also be required. d. The Contractor shall work with the State to ensure that the Contractor satisfies applicable requirements of this Contract, including requirements in the State Plan, Local Education Plan, and Local Government Plan Documents (referred to as the “Plan Documents”) which are located on the State’s website https://www.tn.gov/partnersforhealth/publications/publications.html > Plan Documents, as well as all State and Federal Laws. e. Contractor may use the Member SSN as the Member identifier for all HSA and FSA Members. However, the State will also send on the enrollment file the Edison ID, which the Contractor must also populate in its systems as a secondary identifier. The Contractor shall, at the State’s request, be able to populate the employee Edison ID along with the SSN on any reports delivered to the State.